Troubleshooting
Accessing the App
What devices can I use to access SIMS Parent?
SIMS Parent can be accessed via any desktop PC or laptop. The SIMS Parent app can be accessed on Apple or Android devices. SIMS Parent supports Android version 4.4 and above, and IOS version 8 and above.
How do I download the app?
The SIMS Parent app can be downloaded for free from the Apple Store or the Play Store.
I can't find my account registration email. What should I do?
If you cannot find the account registration email, please check your junk mail and ensure it has not been marked as SPAM. If you still have not received your account registration email, please contact your school directly. Registration emails expire after a certain time, so you may need to request a new registration email if yours has expired
Logging In
How do I log in?
You will have received an email invitation from your school directing you to complete the registration process for SIMS Parent. Parents can access the SIMS Parent website by going to https://www.sims-parent.co.uk or via the SIMS Parent app. Once the SIMS Parent app is downloaded onto a mobile device, a purple SIMS Parent icon will be available on the device menu that will take you directly to the app.
I can't remember my password. What should I do?
Visit the website of your account provider (i.e. Microsoft, Google, Facebook or Twitter) and follow their instructions for resetting your password.
Do I need to register separately for each of my children at Reigate Priory School?
No. When you sign in to SIMS Parent, events and information for all of your children attending this school will be displayed in one place.
It is possible for parents to use the same login details to register with multiple SIMS Parent schools. This will allow users to change school once inside SIMS Parent from a drop-down menu located on the school name in the top right-hand corner of the page.
Using the App
Why can't I access the SIMS Parent site? Why does the page not load correctly? Ensure your internet browsers are up-to-date. If your internet browser is up-to-date and you are still experiencing problems, please contact your school directly for assistance.
I have signed into SIMS Parent before but I can't sign in now. What should I do? Ensure you are logged in with the correct account (i.e. the account you used during the SIMS Parent registration process). To sign out of an incorrect account, visit the account provider’s website (e.g. Google, Facebook, etc.) and sign out. Close the browser completely. Open a new browser window and log in to SIMS Parent, using the account details you used during the registration process. If you still cannot sign in to SIMS Parent having followed the advice in this section, please contact your school directly for assistance.
Data Collection Sheets
Why can't I open the Data Collection Sheet for my child?
If you do not live at the same address as your child you will not be able to access the Data Collection Sheet. Currently a registered child contact must have parental responsibility, be priority 1 or 2 without a no-contact court order in place and live at the same address as the child. Contact your school directly for assistance.
There is a padlock icon on the Data Collection Sheet area, what does this mean?
If you can see the Data Collection Sheet but it is locked (a padlock icon will be displayed), the Data Collection Sheet has been previously submitted and is waiting for a school administrator to authorise and apply the changes. Once the changes have been applied, the Data Collection Sheet will become available again.
I have made some changes on the app, why can’t see them?
For some changes, the school office have to review and approve the submission before they are implemented. Should changes need to be made to the school’s SIMS database, these will reflect in the Parent App after the hourly synchronisation process, but it is worth waiting overnight if the changes have not yet updated.
